Guest Terms & Conditions

Welcome to The Green Lizard Guesthouse.

To ensure a comfortable, safe, and enjoyable stay for all guests, we kindly ask that you read and adhere to the following terms and conditions during your stay.

 

Visitors & Additional Guests

Only registered guests are permitted on the premises and in guest rooms unless prior arrangements have been made with management.

Should any additional person visit or stay overnight in a room, the booking will be amended accordingly, and the applicable accommodation charges will apply.

This policy is in place to ensure the privacy, comfort, and security of all our guests.

 

Restaurant & Communal Areas

The Green Lizard Guesthouse has a fully licensed restaurant and entertainment area.

Please note that cooler boxes, takeaways, outside food, and beverages not purchased on the premises are not permitted in the restaurant, entertainment area, or communal spaces.

We appreciate your cooperation and support of our facilities.

 

Damages, Breakages & Excessive Cleaning

Guests are responsible for any damages, breakages, loss of property, or excessive cleaning required during their stay.

Any repairs, replacements, or additional cleaning costs resulting from negligence or misuse may be charged directly to the guest account.

 

Swimming Pool & Guest Facilities

Guests use the swimming pool and all guesthouse facilities entirely at their own risk.

The Green Lizard Guesthouse, its owners, management, and staff cannot be held liable for any injury, accident, loss, or damage sustained while on the premises.

 

Personal Belongings

While every reasonable care is taken, guests are responsible for the safekeeping of their own personal belongings and valuables.

The Green Lizard Guesthouse will not be held responsible for theft, loss, or damage to personal property during your stay.

 

Noise & Guest Conduct

We kindly request that all guests respect the comfort, privacy, and peace of fellow guests at all times. Please keep noise levels to a minimum to ensure a pleasant stay for all occupants.

Management reserves the right to request guests to leave the premises should their behaviour be deemed disruptive, inappropriate, or disrespectful toward other guests or staff.

 

Load Shedding & Circumstances Beyond Our Control

The Green Lizard Guesthouse cannot be held responsible for weather conditions, electricity interruptions, municipal service failures, or any circumstances beyond our control.

 

Early Departure

Should guests choose to depart earlier than their confirmed booking dates, the full reservation amount will still remain payable.

 

Cancellation Policy

Please take note of our cancellation policy.

  • Cancellation 7 days or less before arrival:
    • 100% of the booking total will be forfeited
  • Cancellation 14 days before arrival:
    • 100% of the deposit will be forfeited
  • Cancellation 21 days before arrival:
    • 50% of the deposit will be forfeited
  • Cancellation 30 days before arrival:
    • 25% of the deposit will be forfeited 
 
Privacy

The Green Lizard Guesthouse respects the privacy of all guests and will never sell or distribute personal information to third parties.

By confirming my booking, I confirm that I have read and understood the above terms and conditions and agree to comply with them during my stay at The Green Lizard Guesthouse.